Refund policy

At Embroflora, we are committed to providing our customers with high-quality products and an enjoyable shopping experience. Your satisfaction is our top priority, and we are always here to assist you.

1. Return & Exchange Eligibility

We accept returns and exchanges within 30 days of the delivery date.

To be eligible for a return or exchange:

  • Items must be returned in their original condition with all tags attached.
  • Items must be unworn, unwashed, and unaltered.
  • Items must be free from any perfume scent, makeup marks, stains, pet hair, or other signs of use.

Returns will not be accepted in the following situations:

1.1 Items returned without original tags, or items that have been worn, washed, altered, or damaged.

1.2 Items showing signs of use, including perfume fragrance, makeup stains, hair, or other personal traces.

2. Return & Exchange Process

To request a return or exchange, please contact our customer service team through:

Email: service@embroflora.com

Please include the following information:

  • Order number
  • Product(s) you would like to return or exchange
  • Reason for the return
  • Photos of the item (if there is a quality issue)

Our customer service team will review your request and respond within 24 hours.

3. Refunds & Exchanges

Once your returned item is received and inspected, we will process your refund or exchange within a reasonable timeframe.

Refunds will be issued to the original payment method used during checkout.

Please note that processing times may vary depending on your payment provider.

Return Shipping Policy

For US Orders

For eligible returns, Embroflora provides a convenient return solution.

Product Issues / Quality Problems

(Photos or proof required)

Refund Amount:
Full refund = Item price + original shipping fee

Return Shipping:
If the return is required due to a product issue, Embroflora will provide a free return label.

In some cases, a return may not be required. Our customer service team will determine the best solution after reviewing your request.

Customer Preference Returns

(Returns due to personal reasons, such as wrong size, change of mind, or style preference)

Refund Amount:

Final refund = Item price - return label fee
(Original shipping fee is non-refundable)

Return Label Fee:
A return label fee of $8 USD per returned item will be deducted from the refund amount.

For International Orders

Currently, Embroflora does not provide prepaid return labels for orders outside the United States.

Returns must follow the eligibility requirements above.

For returns caused by personal reasons, customers are responsible for the return shipping cost to our designated return address.

Important Notes

  • Please contact us before sending any return package. Unauthorized returns may not be accepted.
  • Return requests must be submitted within 30 days after delivery.
  • Refunds will be processed after the returned item has been received and inspected.
  • Shipping fees are non-refundable unless the return is caused by an incorrect item, damage, or quality issue.

Embroflora Customer Service
Email: service@embroflora.com